Support
How is AOPEN products different from other products?
Our products use leading technology and use a design appearance to provide the best use experience for customers.
Which payment methods are accepted?
For full payment, we accept all major debit and credit cards.
How do I contact your team?
Please contact info@ogwsm.com.
Can I change the delivery address after the order is shipped?
No, the address cannot be changed after the order is shipped, please ensure that the correct shipping address is provided before submitting the order.
How long will it take to ship after purchase?
Our products are usually delivered in 1-3 days, if you need a larger quantity, please contact our email address.
Can you provide logistics tracking service?
We will provide logistics tracking number after delivery, you can check the transportation status of logistics at any time.
Projector
The projector does not turn on, what should I do?
Check the power connection: Make sure the projector's power cord is securely connected and that the power outlet is powered.
Check the power button: Confirm that the power button has been pressed and wait a few seconds, some projectors will take some time to start.
Check the power indicator: Check whether the power indicator on the projector is on, if not, it may be a failure of the power adapter or internal power module, and you need to contact after-sales service.
How to adjust the projection image?
Adjust the focus: Use the focus adjustment ring or button on the projector until the image is clear.
Adjust projection distance: Make sure the distance between the projector and the screen or wall is within the recommended range.
Clean the lens: Check the projection lens for dust or dirt and clean it with a professional lens cleaning tool.
Is there a fan in the projector? Is it loud? How is the heat dissipation effect?
There are fans, we use strong heat dissipation technology, heat dissipation effect is good and the sound is not loud.
Can I charge while projecting? How long is the battery life?
It can be charged while projecting, and the battery life is about two hours.
How do I install the application?
Install through the app Store.
Robot
Can the robot avoid obstacles?
Our robot is capable of intelligent perception and obstacle avoidance, and has multiple protection against collision and fall, which is safe and reliable.
Can a robot be controlled by multiple accounts?
Of course.
Does the robot need human help to change positions?
No, our robots can work across multiple floors and regions, and can ride the ladder autonomously.
How often do you charge it?
Our robot has a very long battery life, and will automatically return to charge when the power level is below the minimum value, without manual operation.
Robot software failure, how to deal with?
Restart the robot: Try to restart the robot to resolve a temporary software glitch.
Software Update: Check and update the software version of the robot to ensure that the latest software is used.
Restore factory Settings: If the problem cannot be resolved, consider restoring the robot's factory Settings, but back up important data first.
How to connect the robot to the control device?
Please view the product specifications
Can I use several robots at the same time?
Yes, we have the industry's original autonomous scheduling system, multi-machine collaboration, orderly operation
What is your warranty policy?
One year warranty is provided.
What is the refund policy?
According to the warranty, we provide one-to-one replacement and repair of the product, and no refund is allowed once the original packaging is opened.